Shipping time and available methods:
Most of our orders are shipped from our primary location in Ballston Spa, NY. Occasionally some orders may be fulfilled from an alternate warehouse and in that case, the following UPS map does not apply.
Any questions about shipping time or an item’s availability should be addressed before item is purchased. If you do not see the shipping choice you prefer at checkout, please call our toll free number at 1-866-288-3003 so we can add it for you. We do our best to get any orders placed before 2 pm out the same day excluding weekends and holidays. We ship Monday through Friday only. Any emails sent about changing shipping time or shipping address, may not be received before item is sent.It is always best to call in these cases.
Tracking numbers are emailed when your order is shipped.If you do not receive your tracking number please check your spam filters or junk mail. Contact us firstname.lastname@example.org to have your tracking number resent.
International Buyers – Please Note:
Customers who choose an expedited shipping option, please be advised the shipping time is either estimated or guaranteed through the shipping courier and not through American CV, LLC. Any issues with shipping time, must be addressed directly with the shipping courier chosen. Contact info is available below.
Be advised American CV, LLC is not responsible for any packages lost or damaged during shipment. Shipping insurance is offered at checkout and is the buyer’s responsibility.Customers must inspect the package and its contents upon delivery. Any evidence of tampering or damage on the packaging should be reported to the driver and noted on receipt of delivery. Orders lost in transit must be reported to American CV, LLC as soon as possible.We provide tracking numbers to each customer at the time of shipment.If you have received a damaged product or items are missing from your order please contact us within 24 hours of receipt.A claim must be filed with the shipping courier before any other steps can be taken.Be advised most shipping couriers only allow 15 days for a claim to be filed. Again, we are NOT responsible for packages lost or damaged during shipment.NO EXCEPTIONS.
American CV, LLC:
Toll Free: 1-866-288-3003
United States Postal Service:
General Information: 1-800-ASK-USPS (1-800-275-8777)
Track and Confirm Information: 1-800-222-1811
United Parcel Service: