RETURN PROCEDURE

 

Returns for refund/exchange or warranty must first obtain a Return Merchandise Authorization (RMA) number by calling us at 1-866-288-3003. The RMA number must be obtained within 30 days from the original purchase date for refund/exchange items and 180 days for warranty items. The RMA will expire 14 days from the date it is issued. If the part is received after 14 days, the item will be refused and shipped back at customer’s expense and the return is no longer valid.

 

Once an RMA is obtained, pack the items in the original box along with proof of purchase. Be advised American CV, LLC is not responsible for any packages lost or damaged during return shipment. Lost or damaged items are not eligible for warranty or refund/exchange. It is the customer’s responsibility to ensure items are not damaged during return shipment. Any missing items or damages not reported to us prior to return shipment will be the customer’s liability. It is wise to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment.

 

Once the item is packed, write your RMA # somewhere clearly visible on the outside of the box and send the package to:
American CV, LLC
831 State Route 67
Suite 17B
Ballston Spa, NY 12020

Please note that returns are processed on Tuesdays, Wednesdays and Thursdays. When you call to obtain an RMA number be sure to leave a message if no one is available to take your call. We are not liable for customers trying to reach us who do not leave a detailed message. NO EXCEPTIONS.



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